What is the time limit for claiming damage?
Always check your order upon delivery.
1. If you experienced damage to your product(s) during delivery, please provide precise and detailed notes via the delivery note in the presence of the carrier / courier. It is imperative for the validation of these reserves to contact Petite Amélie via our contact form within two working days from the day of receipt of your package.
2. Did you notice a quality defect on the product or an item is missing when opening your package? Please contact our customer service team via our contact form. We will process your email as soon as possible and always find a suitable solution. Note that all Petite Amélie products include a 1-year warranty on furniture, 6 months warranty on toys and 6 months warranty on textiles.