We attach great importance not only to the quality, safety and durability of the furniture and accessories that we design and produce, but also to the privacy of our customers and visitors to our website. For that reason we treat personal data with care and we will only process it for the purposes for which it is provided. We also attach great importance to transparency. In this policy we explain clearly how we handle personal data and for what purpose we process this data.
1. WHO ARE WE
Your data is processed by Petite Amélie Nederland BV.
Our contact details are:
Telephone: +44 330 027 2123
Postal & visiting address: Kerkstraat 6
1404 HH Bussum
2. PROCESSING YOUR DATA
When you visit our website or concept store, we receive certain personal data from you. We use and store this information only for the purposes for which it is provided. In concrete terms, this means the following:
PROCESSING, PAYMENT AND DELIVERY OF THE ORDERTo process and deliver your order, we need your first and last name, e-mail address, (delivery) address, telephone number and payment details. We also need the payment details to be able to process the payment of the order correctly.
ACCOUNTIf you create an account with us, we will store the information above. In addition, we ask you to create a password in order to block access to your account. We also store information about your previous orders so that you can easily find them. You can manage your own data via your account.
CUSTOMER SERVICEYou can always call us if you have questions about our products or your order. To help you quickly with questions, we use your data and we make notes that we keep. That is also handy in case you call us back again. You can also ask us questions via Facebook. Here too, it is up to you to decide which data you provide. The data that you send to us will be kept for as long as this is necessary for the complete answer and processing of your question.
RETURN SHIPMENTSWe also process your personal data for handling returns. This then concerns the same data as the data we have received for the processing, delivery and payment of your order, because we must take back the order and also return your payment.
NEWSLETTERTo keep you informed of our products, offers, promotions and our news, we send newsletters. We have general and personal newsletters. We compile the personal newsletters based on your data, such as previous orders. This makes the newsletters more interesting to read. We use your (first) name and e-mail address to send the newsletters.
REVIEWSTo optimize our services, we like to use reviews. (Potential) customers also like to read reviews. If you decide to write a review, you can make the choice yourself which data you want to share with us and others. You also decide whether we can contact you as a result of your review. We keep track of who writes which review.
PERSONAL SHOPPINGWe are happy to help you on your way when shopping in our webshop. For example, by pointing out articles that might be of interest to you. This is based on your previous visits to our website. We then look at cookies and your IP address, but also at what you previously purchased from us and your interests that we know because we asked you about them. In addition, we can show you our advertisements. This is based on your previous visits to our website.
INVESTIGATIONSince we want to constantly improve our services, we can use your data to ask you if you want to participate in a free customer or market survey.
POSTPAYIf you buy items that you do not want to pay immediately, we can check your creditworthiness. In addition, we can contact you to remind you that an invoice remains unpaid. Fraud prevention
For the purposes of fraud prevention, we use your IP address, address and payment details.
To provide you with personal offers, we use your (first) name, e-mail address and other contact details.
3. LEGAL BASIS FOR PROCESSING
Pursuant to privacy legislation, we need a "legal basis" to process your personal data. We use at least one of the following grounds for processing your personal data:
- the execution of contractual agreements between you and us;
- being able to comply with a legal obligation that applies to us;
- for the representation of our "justified interests" in the context of our business operations or those of a third party. We always make a trade-off between your interests and ours. Our interests include the careful execution of agreements with you, maintaining and possibly developing our customer relationship through possible direct marketing and / or marketing profiling .; and
- the express permission that you have given to process data for specific purposes. You can always withdraw this permission.
4. STORING YOUR DATA
The personal data described above is stored for as long as necessary to process your order (s), including warranty, unless there is a legal obligation that requires longer storage (such as the fiscal retention obligation). Then we delete all data we have from you. Or we use your data anonymously, because we need certain data for internal analysis and reports such as the value of your order. The data that we collect from you is stored within the so-called European Economic Area ("EEA").
5. SECURITY OF YOUR DATA
We have taken adequate technical and organizational measures to protect your personal data.
6. PROVIDING DATA TO THIRD PARTIES
We do not simply provide your information to third parties (external parties). We may do so if you have given us permission for this, if we are obliged to do so by law or a court decision or if the provision serves our purposes of processing personal data. Consider the latter regarding the handling and delivery of your order.
We use delivery services and our distribution center to process and deliver orders.
We use external parties to process payments when purchasing via our website or in our concept store.
Furthermore, we sometimes use a different party to perform repairs on products that you have purchased from us. That party can, if necessary, use your data for this.
We can also engage external parties to do market research for us.
We use external agencies to test your creditworthiness.
We may also pass on data to a collection agency and / or bailiff who collects unpaid invoices on our behalf.
Finally, we have placed the maintenance and technical support of our website and the web shop system that we use with various external parties.
External parties that process the personal data under our responsibility only do so with due observance of applicable laws and regulations, for purposes and under the conditions that we have agreed with them. We record this in written agreements.
Social media buttons and links to other websites are included on our website. These buttons and links only provide a link and do not provide personal data to third parties. This privacy statement does not apply to third-party websites. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before you use these websites.
7. VISIT OUR WEBSITE; COOKIES
When you visit our website, we also process personal data.
With every visit to our site, your (temporary) IP address is automatically recognized and, if possible, the site or e-mail from origin. We store and use this data to analyze the navigation, pages visited and the items that you have ordered from our site or not. Based on this analysis, we can inform you about offers, or product information that might be of interest to you, and improve the familiarity, functionality and content of our website and emails.
To optimize our services and website and to be able to inform you specifically about interesting offers or products, cookies are placed on your computer via our website. A cookie is a small text file that is sent to your computer when you visit a website. We use the following cookies:
- First party cookies.
These are used by us to ensure that:
1. the website functions optimally,
2. the chosen items remain in the shopping basket of the webshop.
- Third party cookies.
These cookies are placed by third parties, including for the following purposes:
1. the analysis of the website by Google Analytics.
2. ensure that you do not see the same advertisement every time.
3. that you see advertisements with regard to topics on which you have searched in search engines or for which you have visited certain websites.
- Functional cookies.
These cookies keep track of your preferences and remember that you have been to the website before.
- Performance cookies.
This can be used to measure whether an advertisement leads to a purchase or registration.
- Analytical cookies.
With these cookies we can keep the statistics of our website. In Google Analytics, for example, the number of visitors, location of visitors and browser used can be measured.
- Profiling cookies.
These cookies ensure that you see targeted advertisements that are tailored to your profile.
We use Google Analytics to keep track of how visitors use our website. We have entered into a processing agreement with Google to make agreements about how to use our data. Furthermore, we have not permitted Google to use the information obtained for other Google services. Finally, we have the IP addresses anonymized.
8. VISIT TO THE CONCEPT STORE
CAMERA SURVEILLANCESecurity cameras are available in our concept store. You will be informed about this when entering the concept store and the cameras are clearly visible. We use the camera images for the safety of our customers and our employees, for the security of our buildings, for monitoring the products in our concept store and for recording incidents. The images can be provided to the police and the judicial authorities in the event of an incident. Camera surveillance images are deleted after a maximum of two weeks or after the handling of any incident detected.
9. YOUR RIGHTSYou have specific rights with regard to the processing of your personal data. You can always contact us about this. This concerns, for example:
- whether we process your personal data;
- the way in which we process your personal data;
- access to the personal data that we process about you;
- objections to the processing of your personal data;
- modification of your personal data;
- deletion (deletion) of your personal data;
- transfer of your personal data.
You can submit your request in writing, via the contact form or by email. For questions about privacy related issues you will receive a response within 4 weeks.
We want to make sure that you really are who you say you are. That is why we may request additional information from you to establish your identity. We also do this with unclear requests.
We may not be able to meet your request in all cases. If this is the case, we will let you know with reasons.
If you do not agree with the outcome or the way in which we process your personal data or the way in which we have processed your request, you can submit a complaint with the Information Commissioner's office
Unsubscribing from our newsletter is very easy. At the bottom of the newsletter you will always find a link for this. You can also turn the 'newsletter' option on or off at any time by logging in to your account. Do you still have questions after reading this document? Then contact us.
Date of last change: 23 May 2018