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I have not received an order confirmation, what to do?

You placed an order, made the payment successfully but did not receive an order confirmation email after half an hour? Please refer to the items below:

HAVE YOU SPECIFIED A HOTMAIL, LIVE OR OUTLOOK EMAIL ADDRESS?

First check if our confirmation email has not slipped into your junk mail.

If our email has been received in your spam, keep in mind that the shipping confirmation email may also be found in spam!

HAVE YOU OPTED FOR SECURE PAYMENT BY CREDIT CARD?

Sometimes the authorization process by your bank is denied. Please contact us to check the status of your order.

Credit card payments must sometimes be approved manually by our team. For example, when an order is placed with a foreign card or a foreign IP address. We accept these orders during our business hours.

YOU STILL HAVE NOT RECEIVED ORDER CONFIRMATION AFTER A FEW HOURS?

Contact us and we will check the status of your order.

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