Frequently Asked Questions

• About Petite Amélie

  Who is Petite Amélie? What makes the products of Petite Amélie unique? Are the beds from Petite Amélie safe? Is a safety certificate on baby furniture required? What does the European Safety Standard EN mean? What is the OEKO-TEX® Standard 100 certification? What materials are used to make Petite Amélie products? Can I read customer reviews about Petite Amélie? Does Petite Amélie have retail stores?

• Delivery

  What is the delivery time? How will my order be delivered? Which carrier will deliver my order? Can I ship to another European country? How do I contact Petite Amélie? From which country is my order shipped? How much VAT do I pay Will I get charged a customs fee? Can I ship an item to USA? Do you ship to any of the Islands surrounding UK?

• Privacy and Security

  What guarantees does Trusted Shops offer? Updates to the Privacy Policy

• Product Damage and Warranty

  Do Petite Amélie products come with warranty? What is the warranty procedure? What if a product is delivered damaged? What if a product is damaged during assembly? What is the time limit for claiming damage?

• Orders and Payment

  How do I place an order? Is my payment on Petite Amélie's website secure? What are the shipping costs? Can I order a Petite Amélie product as a gift? What happens after placing my order? I have not received an order confirmation, what to do? How do I track my order? I saw a toddler furniture set on your Instagram, is it available to order? How much VAT do I pay Will I get charged a customs fee? How does a discount code or voucher code work?

• Returns

  Can I return a product? What is the return policy? How to submit a complaint or suggestion? Where can I find the European Withdrawal Model?