Frequently Asked Questions

• About Petite Amélie

  Who is Petite Amélie? What makes the products of Petite Amélie unique? Are the beds from Petite Amélie safe? Is a safety certificate on baby furniture required? What does the European Safety Standard EN mean? What is the OEKO-TEX® Standard 100 certification? What materials are used to make Petite Amélie products? Can I read customer reviews about Petite Amélie? Does Petite Amélie have retail stores?

• Delivery

  How will my order be delivered? Which carrier will deliver my order? Can I ship to another European country? How do I contact Petite Amélie? From which country is my order shipped? How much VAT do I pay Can I ship an item to USA? Do you ship to any of the Islands surrounding UK? DHL Parcel Shipping surcharge for outlying areas Parcel Force Shipping surcharge for outlying areas Are there customs charges? What are the conditions for Free shipping over £50*

• Privacy and Security

  Updates to the Privacy Policy

• Product Damage and Warranty

  Do Petite Amélie products come with warranty? What is the warranty procedure? What if a product is delivered damaged? What if a product is damaged during assembly? What is the time limit for claiming damage? What are the Warranty conditions?

• Orders and Payment

  How do I place an order? Is my payment on Petite Amélie's website secure? What are the shipping costs? Can I order a Petite Amélie product as a gift? What happens after placing my order? I have not received an order confirmation, what to do? How do I track my order? How much VAT do I pay How does a discount code or voucher code work?

• Returns

  Can I return a product? What is the return policy? How to submit a complaint or suggestion?