Frequently Asked Questions
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About Petite Amélie
Who is Petite Amélie? What makes the products of Petite Amélie unique? Are the beds from Petite Amélie safe? Is a safety certificate on baby furniture required? What does the European Safety Standard EN mean? What is the OEKO-TEX® Standard 100 certification? What materials are used to make Petite Amélie products? Can I read customer reviews about Petite Amélie? Does Petite Amélie have retail stores? -
Delivery
How will my order be delivered? Which carrier will deliver my order? Can I ship to another European country? How do I contact Petite Amélie? From which country is my order shipped? How much VAT do I pay Can I ship an item to USA? Do you ship to any of the Islands surrounding UK? DHL Parcel Shipping surcharge for outlying areas Parcel Force Shipping surcharge for outlying areas Are there customs charges? What are the conditions for Free shipping over £50* -
Privacy and Security
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Product Damage and Warranty
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Orders and Payment
How do I place an order? Is my payment on Petite Amélie's website secure? What are the shipping costs? Can I order a Petite Amélie product as a gift? What happens after placing my order? I have not received an order confirmation, what to do? How do I track my order? How much VAT do I pay How does a discount code or voucher code work? -
Returns